Envoy Free vs Paid Plans: Limits, Features and Workplace Costs
By Eva Elekcha · November 12, 2026
Table of contents
Envoy Free vs Paid Plans: The Real Differences
Envoy’s free Visitors plan allows up to 100 visitor entries per month and supports a directory of up to 50 employees, while its paid products add capabilities such as badge printing, visitor analytics, desk reservations and emergency notifications.
The right choice depends on which workplace operations you need to manage, because Envoy sells visitor management separately from its broader Workplace platform.
The distinction matters when comparing Envoy Free vs Paid Plans.
A company looking for a digital reception log faces a different purchasing decision from one that needs desk booking, package tracking or emergency communications.
Envoy’s published pricing also separates module charges from the platform fee for Workplace products, so the price displayed for an individual module does not represent the complete subscription cost.
Envoy Free vs Paid Plans refers primarily to the Visitors product, which has three tiers: Basic, Premium and Enterprise.
Basic is free, Premium is listed at $362 per location per month with annual billing, and Enterprise uses custom pricing.
Separately, Envoy Workplace uses a platform subscription plus paid modules, including Reservations, Response, Screens and Deliveries.
Those Workplace modules are not included in a Visitors subscription, and the Workplace platform itself must be purchased with at least one module.
What Free Includes
Envoy Visitors Basic is designed for organizations that need a digital visitor register and host notifications without a recurring software subscription.
The free plan includes notifications to employees when their guests arrive, a visitor log and basic visitor sign in.
Envoy’s pricing page limits Basic to 100 visitor entries per calendar month and 50 employees in the directory, with one location supported.
Those limits make the free tier practical for a small office with occasional guests, provided its visitor volume remains predictable.
The entry cap is the most consequential restriction.
Envoy’s Help Center states that the Basic limit is 100 entries per calendar month, resetting at the start of each month.
When the limit is reached, administrators cannot access the Envoy dashboard until the next monthly period or a plan change.
That means the free tier can become an operational problem during a busy month, even if the organization has used the product successfully for months before.
The free version also omits several functions that change how a reception team handles visitors.
The published plan comparison places visitor photos, badge printing, legal document workflows, customized branding, visitor analytics and advanced integrations in paid tiers.
A business can still record arrivals and notify hosts, but it cannot treat Basic as a full security and reception workflow.
That difference matters where visitor identity, signed agreements or a consistent branded check in process form part of building policy.
The Paid Tiers
Premium Visitors
Envoy Visitors Premium is listed at $362 per location per month when billed annually.
The annual billing condition matters because the displayed monthly figure represents a yearly commitment, not necessarily a month to month subscription.
Premium includes the Basic features and removes the 100 entry limit, while adding visitor photos, customized branding, badge printing, a virtual front desk, visitor analytics, scheduled email reports, single sign on and directory integrations, and digital legal documents.
Those additions serve different operational needs.
Badge printing gives reception staff a visible way to identify guests after registration, while visitor photos can help staff confirm who has arrived.
Digital legal documents support processes such as collecting signed agreements before or during a visit.
Analytics and scheduled reports help facilities teams understand visitor patterns, and directory integrations reduce the need to maintain employee information manually.
Premium is therefore most relevant when visitor handling has become a repeatable business process rather than an occasional reception task.
Premium also removes the free tier’s employee directory ceiling and supports multiple locations under the account.
Envoy
Envoy connects visitor management, desk booking, workplace security, and delivery tracking to help businesses coordinate office operations and create a smoothe…
- Digital visitor registration simplifies reception
- Host notifications reduce manual interruptions
- Platform fees complicate total cost calculations
- Multiple modules require careful price comparison
Envoy’s billing documentation explains that Visitors subscriptions are purchased for each enabled location, and all locations in one account must use the same plan type and billing cycle.
A company with several offices should therefore calculate the cost by licensed location, rather than assume one Premium subscription covers the entire organization.
New locations added during a billing period may be charged on a prorated basis until the account’s renewal date.
Enterprise Visitors
Visitors Enterprise is priced by quotation and targets organizations with more demanding security, access and compliance requirements.
It includes Premium capabilities and adds blocklist scanning, access control integrations, guest Wi Fi integrations, ID scanning and customizable visitor analytics.
Envoy currently lists 500 ID scans per year as included, with add ons available for higher volumes.
This is a meaningful distinction for sites that must verify identification or screen visitors against internal or third party restricted party lists.
Enterprise is also the tier to examine when visitor registration must connect to physical security systems.
Access control integrations can help coordinate visitor workflows with building entry processes, while guest Wi Fi integrations can automate network access for approved guests.
These integrations do not mean Envoy replaces the building’s access control platform or the organization’s security procedures.
They connect visitor management to systems that remain responsible for their own controls, permissions and physical infrastructure.
A company should ask Envoy to confirm the exact scope of Enterprise before signing.
The public pricing page identifies the main capabilities but does not publish a universal Enterprise price or a complete cost schedule for every integration and usage level.
The number of locations, expected visitor volume, ID scanning requirements, existing access control equipment and reporting needs can all affect the quotation.
A procurement team should request a written breakdown of included services, add ons, support arrangements and renewal terms.
Workplace Costs
The Platform Fee
Envoy Workplace has a different pricing structure from Visitors.
According to the company’s October 6, 2026 billing documentation, Workplace combines a platform level with the modules a customer selects.
The platform provides the administrative layer, identity management, permissions, integrations and analytics used by those modules.
Visitors and Connect are explicitly excluded from Workplace plans, so a buyer should not assume that paying for Workplace automatically includes visitor management.
The Workplace Premium platform includes unlimited locations and employees, basic product analytics, Slack and Microsoft Teams integrations, SCIM directory synchronization, single sign on, maps and Google Drive integration.
Workplace Enterprise adds Wi Fi, HRIS and access control system integrations, presence detection integrations, a presence control center, Power BI integration for Screens, custom analytics dashboards, custom administrator roles, administrator SCIM provisioning and an event log.
Envoy does not publish a single public platform fee on the pricing page, so the platform cost must be confirmed with its sales team.
There is an important contract distinction for existing customers.
Envoy moved away from active user based pricing for new Workplace contracts from February 1, 2026.
Customers who already have a legacy contract can retain that billing model, but new buyers are directed to the platform plus module structure.
Older comparison pages and customer discussions may therefore describe a pricing arrangement that is no longer available to new customers.
Module Charges
The module prices below are published by Envoy as monthly rates billed annually.
Each price excludes the Workplace platform fee, which means the module rate alone is not the complete subscription price.
Reservations: $5 per bookable resource per month.
The module covers desks, rooms and parking, with hourly and multi day booking, mobile reservations, availability maps, room displays, missed check in release rules and administrative alerts.
Response: $2 per user per month.
It includes threat intelligence, emergency notifications, safety check ins, mustering and incident reporting.
Screens: $12 per device per month.
It provides digital signage schedules, playlists, layouts, content management and remote device controls.
Deliveries: $250 per delivery location per month.
It includes a digital delivery log, employee notifications, reminders and secure package pickup.
These units make direct comparisons difficult unless the buyer understands the deployment.
Reservations is charged according to bookable resources, not simply the number of employees.
Screens is based on devices, Deliveries on delivery locations, and Response on users.
An organization that needs several modules must identify each billing unit before estimating its total.
The published rates also use annual billing, so a buyer should confirm payment timing and contract commitments with Envoy.
Calculate The Commitment
A useful Envoy quotation should separate the platform fee, module charges, Visitors subscriptions and any implementation or hardware expenses.
Envoy
Envoy connects visitor management, desk booking, workplace security, and delivery tracking to help businesses coordinate office operations and create a smoothe…
- Digital visitor registration simplifies reception
- Host notifications reduce manual interruptions
- Platform fees complicate total cost calculations
- Multiple modules require careful price comparison
This is particularly important for organizations comparing the product with a standalone visitor sign in system.
The free Visitors plan may cost nothing in subscription fees, but a complete deployment can still require an iPad, a stand, a network connection and staff time to configure the reception process.
Paid modules may also require compatible displays, printers or other equipment.
The following questions help prevent a misleading comparison between the free tier and a paid proposal:
Locations: How many physical offices need their own Visitors subscription, and will each location use the same plan?
Volume: How many visitor entries occur in a normal month, and what happens during events or seasonal peaks?
Resources: How many desks, meeting rooms, parking spaces, screens and delivery points will be licensed?
Identity and security: Are SSO, ID scanning, blocklist checks, access control connections or visitor legal documents mandatory?
Contract terms: Is the quote based on annual billing, what is payable upfront, and how are new locations or resources charged during the term?
For example, a business with two reception locations that each need Visitors Premium must budget for two location subscriptions.
If the same company also wants Workplace Reservations, the price of the bookable resources and the platform fee must be considered separately.
The exact total cannot be calculated from the public module rates alone because Envoy does not publish the platform fee.
A sales quotation is required for a complete cost comparison.
The cost model also changes how an organization should compare vendors.
A competing visitor management product may charge per location, per user, per visitor or through a flat annual licence.
A headline starting price is not comparable until the billing unit and included functions match.
A fair evaluation should compare the same number of sites, visitor entries, employee directory records, integrations, reporting features and support requirements.
Limits Beyond Price
Hardware And Operations
Envoy is cloud based, but visitor registration depends on the devices and network available at the reception desk.
The visitor kiosk commonly uses an iPad, and optional badge printing requires a compatible printer.
Workplace Screens uses display devices, while room reservations can involve tablets mounted outside meeting rooms.
These purchases are separate from the software rates shown on Envoy’s pricing page, so organizations should include hardware, installation and replacement costs in their budget.
Connectivity also affects the visitor experience.
Envoy states that visitors can continue signing in on an iPad during a network outage, with records stored locally and synchronized when connectivity returns.
However, ID scanning and host notifications are unavailable while the device is offline.
For a site where immediate host notification or identity checks are mandatory, the offline limitation needs to be considered in the reception procedure and contingency plan.
Data And Compliance
Envoy states that customer data is encrypted in transit and at rest, with AES 256 disk encryption used by AWS and Cloudflare.
Its security documentation also describes daily offsite backups and SOC 2 Type II controls.
The company says customers can configure visitor data retention and that its platform supports administrative access controls.
These are useful procurement details, but a security review should still examine the current report, data processing agreement, retention settings and any applicable regional data residency requirements.
A paid plan does not automatically make an organization compliant with every law or internal policy.
The customer decides what information to collect, how long to retain it, who can access it and how visitor consent is handled.
If the organization collects identification details, photographs or signed legal documents, its privacy team should review the purpose and retention period before enabling those fields.
Enterprise security features can support a control framework, but they do not replace the organization’s own risk assessment.
Integrations And Migration
Envoy lists integrations across identity, communications, HR, calendars, access control and workplace systems.
Its developer documentation also provides APIs and webhooks that can retrieve information, synchronize data and trigger workflows when events occur.
That flexibility is useful when visitor records, room bookings or delivery notifications need to connect to internal systems.
However, buyers should validate each required integration against their exact product tier and configuration rather than assume that every connection is included in every subscription.
The migration question is equally important.
Envoy
Envoy connects visitor management, desk booking, workplace security, and delivery tracking to help businesses coordinate office operations and create a smoothe…
- Digital visitor registration simplifies reception
- Host notifications reduce manual interruptions
- Platform fees complicate total cost calculations
- Multiple modules require careful price comparison
Organizations moving from paper logs or another visitor platform should decide whether they need historical visitor records, existing employee directories, legal document templates or badge layouts transferred.
Envoy’s published feature list does not establish that every historical record or custom workflow can be migrated automatically.
Ask for a migration scope, responsibilities, timeline and any professional services charges before treating the subscription price as the full implementation cost.
Choosing The Right Plan
The free tier is a reasonable starting point for a small office with low visitor volume, a single location and no requirement for badges, photos, legal documents or advanced integrations.
It provides a digital arrival record and host notifications without a subscription fee.
Its monthly entry limit and employee directory cap are clear boundaries, however, and an organization should monitor usage before a busy period pushes it beyond the allowance.
Premium is the relevant Visitors tier when reception requires unlimited entries, branded check in, visitor photos, badge printing, digital documents or analytics.
Enterprise is more appropriate when the organization needs ID scanning, blocklist checks, access control connections or advanced security workflows.
These tiers should be compared against the actual reception process, not selected solely on company size.
A smaller facility with strict access requirements may need Enterprise, while a larger office with straightforward guest registration may be able to operate on a lower tier.
Workplace modules should be considered only when the business has a separate operational requirement for desk and room reservations, emergency response, digital signage or delivery management.
The modular model can help organizations select specific capabilities, but it adds complexity to budgeting because each module uses a different billing unit and requires the platform fee.
The most reliable buying decision starts with a list of resources, locations, users and workflows, followed by a written quote that identifies every recurring and one time charge.
The free plan is suitable for basic visitor registration within its monthly limits.
Paid plans become relevant when an organization needs unlimited visitor entries, more advanced reception controls, security integrations or separate workplace management modules.
Frequently Asked Questions
Does Envoy Free Require A Credit Card?
Can I Use Envoy Free At Multiple Locations?
What Happens When Envoy Free Reaches 100 Entries?
Is Envoy Workplace Included With Visitors Premium?
Can I Change Envoy Plans Later?
Are Envoy's Published Prices Available Worldwide?
Sources7
- Envoy on Visitors and Workplace Pricing
- Envoy Help Center on Workplace Billing
- Envoy Help Center on Visitors Billing
- Envoy on Workplace Platform Features
- Envoy on Data Security and Privacy
- Envoy Developers on APIs and Webhooks
- G2 on Envoy Visitors Pricing
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